Terms of Use

1. About TRUE EAP

TRUE EAP is a workplace wellbeing and employee assistance platform. True Wellness is the companion app by True Advisory for iOS and Android, providing account access, health and fitness syncing (Apple Health on iOS, Health Connect on Android), and Wellness Overview display.

The Platform is designed to support employees, employers, and HR teams through:

• Wellness workshops and educational programmes
• Counselling referrals and support services
• Family harmony, mental wellbeing, health & wellness, and digital safety resources
• Employee wellbeing tracking and engagement tools
• HR management dashboards and reporting features
• AI-assisted recommendations and content discovery tools

TRUE may update, modify, suspend, or discontinue any part of the Platform at any time without prior notice.

2. Eligibility and User Accounts

To use certain services, you may be required to create an account.

By registering, you confirm that:

• the information you provide is accurate and complete;
• you are authorised to act on behalf of your organisation where applicable;
• you are at least 18 years old.

You are responsible for safeguarding your login credentials and for all activities conducted under your account.

You must notify us immediately of any unauthorised use or suspected security breach.

3. Corporate Access and Employer-Sponsored Services

Where your access is provided through your employer or organisation:

• your employer may administer your access rights;
• certain usage information may be made available to authorised HR administrators in aggregated or administrative form;
• confidential counselling content will not be disclosed without your consent unless required by law or where there is a serious risk of harm.

TRUE maintains appropriate confidentiality standards for employee wellbeing services.

4. Use of the Platform

You agree not to:

• use the Platform for unlawful, fraudulent, or harmful purposes;
• attempt to gain unauthorised access to systems or data;
• upload malicious code, viruses, or harmful content;
• misuse counselling, workshop booking, or HR reporting functions;
• impersonate another person or provide false information;
• interfere with the operation, security, or availability of the Platform.

We reserve the right to suspend or terminate access for breaches of these Terms.

5. Workshops, Counselling, and Service Bookings

Bookings for workshops, counselling sessions, and consultations are subject to availability and confirmation.

TRUE may work with accredited trainers, counsellors, and external partners to deliver services.

Cancellation, rescheduling, and refund policies may vary depending on the service booked and will be communicated separately where applicable.

Counselling services are intended for support purposes and do not replace emergency medical, psychiatric, or crisis intervention services.

If urgent help is required, users should contact emergency services or relevant crisis support providers immediately.

6. True Wellness App, Apple Health, and Android Health Connect

True Wellness is available on iOS (Apple App Store) and Android (Google Play). On iOS, the app may request read-only Apple Health permission to display your Wellness Overview; on Android, it may request read-only Health Connect permission for the same purpose. You control these permissions through Apple Health or the Android Health Connect settings and may disconnect them in the app at any time.

Individual Apple Health and Health Connect data is not shared with employers or HR administrators, and is not shared with advertisers or data brokers. We do not store Apple Health data in iCloud, and health and fitness data accessed through Health Connect is used solely to provide the Wellness Overview feature in accordance with the Google Play Health Connect and Apple Health data-use policies.

True Wellness is not a medical device and does not provide medical advice. Wellness resources and summaries are informational and should not be used for diagnosis or treatment.

7. Intellectual Property

All Platform content, including text, designs, training materials, videos, branding, software, and educational resources, are owned by or licensed to TRUE unless otherwise stated.

You may not copy, reproduce, distribute, modify, or commercially exploit any content without prior written consent.

Access to the Platform does not grant ownership of any intellectual property rights.

8. Data Protection and Privacy

Your use of the Platform is also governed by our Privacy Policy.

TRUE handles personal data in accordance with the Singapore Personal Data Protection Act 2012 ("PDPA").

By using the Platform, you consent to the collection, use, and disclosure of your personal data as described in our Privacy Policy.

9. Service Availability and Disclaimer

We aim to provide reliable services but do not guarantee uninterrupted or error-free access.

The Platform is provided on an "as is" and "as available" basis.

To the fullest extent permitted by Singapore law, TRUE disclaims warranties relating to merchantability, fitness for a particular purpose, and uninterrupted service availability.

Wellness resources and AI recommendations are for informational purposes only and should not be treated as medical, legal, or professional advice.

10. Limitation of Liability

To the fullest extent permitted by law, TRUE shall not be liable for:

• indirect, incidental, or consequential losses;
• loss of profits, data, goodwill, or business interruption;
• reliance on third-party providers, counsellors, or service partners;
• delays or service interruptions beyond our reasonable control.

Our total liability shall not exceed the fees paid by your organisation or you for the relevant services in the preceding 12 months.

11. Termination and Account Deletion

We may suspend or terminate your access if:

• you breach these Terms;
• your employer's subscription ends;
• continued access creates legal, security, or operational risks.

Termination does not affect rights or obligations accrued prior to termination.

If you initiate account deletion in True Wellness, access will be disabled and your account will be scheduled for permanent deletion after a 30-day grace period unless retention is required by law.

12. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Singapore.

Any disputes shall be subject to the exclusive jurisdiction of the courts of Singapore.

13. Children and Minors

True Wellness is intended for adults aged 18 and above.

The Platform is not directed to children or minors, and children are not intended users of the app.

14. Contact Us

TRUE Advisory Pte. Ltd.
Email: ask@true.com.sg
Website: https://true.com.sg
Singapore